Try this for login issues:
- Logout from Hotpot.
- Close all Hotpot windows and tabs.
- Open Chrome in incognito mode. Disable VPNs and ad blockers.
- No password or forgot password? Reset password on the login page.
- Login here. Verify that you used incognito Chrome and disabled ad blockers and VPNs. For more help, contact us.
Try this for credit issues:
-
Login with your payment email address. Apple/Google Pay may use another email address. If no Hotpot account exists for this email, create the account. Credits will appear upon login.
- If your account does not show your payment email address, follow the login steps above.
- For more help, contact us.