Try this for login issues:

1. Logout from Hotpot.
2. Close all Hotpot windows and tabs.
3. Open Chrome in incognito mode. Disable VPNs and ad blockers.
4. No password or forgot password? Reset password on the login page.
5. Login here. Verify that you used incognito Chrome and disabled ad blockers and VPNs. For more help, contact us.

Try this for credit issues:

1. Login with your payment email address. Apple/Google Pay may use another email address. If no Hotpot account exists for this email, create the account. Credits will appear upon login.
2. If your account does not show your payment email address, follow the login steps above.
3. For more help, contact us.