Help

Please see below for common questions. For more help, please contact us.

Login Help

  1. Logout from Hotpot, then close all Hotpot windows.
  2. Open Chrome in incognito. Disable VPNs and ad blockers.
  3. Password issue? Reset password here.
  4. Login here. Verify incognito Chrome and disabled ad blockers and VPNs.
  5. If desktop login fails, try mobile. Browser extensions or network policies may block Google/Firebase, which we use. For more help, contact us.

Credit Help

  1. Did you use Apple/Google Pay? Credits are tied to your payment email.
  2. Check here for your Hotpot email.
  3. Ensure you are logged in with your payment email.
  4. If an error says your account doesn't exist, create the account. Credits appear upon registration.
  5. For more help, contact us.

Cancellation Help

  1. See here to ensure you're logged in with your payment email.
  2. After confirming you're logged in with your payment email, click here for the cancellation option.
  3. For more help, contact us.

Allowed Content

We aim to maximize creative freedom while honoring the law.
See our Terms for details.