Help
Please see below for common questions. For more help, please contact us.
Login Help
- Logout from Hotpot, then close all Hotpot windows.
- Open Chrome in incognito. Disable VPNs and ad blockers.
- Password issue? Reset password here.
- Login here. Verify incognito Chrome and disabled ad blockers and VPNs.
- If desktop login fails, try mobile. Browser extensions or network policies may block Google/Firebase, which we use. For more help, contact us.
Credit Help
- Did you use Apple/Google Pay? Credits are tied to your payment email.
- Check here for your Hotpot email.
- Ensure you are logged in with your payment email.
- If an error says your account doesn't exist, create the account. Credits appear upon registration.
- For more help, contact us.
Cancellation Help
- See here to ensure you're logged in with your payment email.
- After confirming you're logged in with your payment email, click here for the cancellation option.
- For more help, contact us.
Allowed Content
We aim to maximize creative freedom while honoring the law.
See our Terms for details.