Payment questions

Are payments safe?

Yes. We use bank-grade technology from Stripe, the $100 billion Silicon Valley company powering Target, Lyft, and millions of businesses.

What's the Hotpot Happiness Guarantee?

Not 100% happy? Tell us. As a startup, we must delight users to succeed. We prefer losing money over losing you forever. We will explore every way to fix things and make you happy.

Do you offer team or volume discounts?

Yes, please contact us.

Do you offer self-hosted or API access?

Yes. Our self-hosted API provides extra control and security at enterprise pricing. For non-enterprise budgets, please use our cloud API.

What is the minimum term for subscriptions?

Monthly subscriptions require at least two terms. Annual subscriptions are cancellable after one term. Subscriptions offer better deals and benefit recurring users. Pay-once benefits sporadic usage.